Return & Exchange

About Return and Exchange
 
Items Damaged in Transit

If any items were damaged in transit, we ask that you rport it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our rehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period

If any of your purchases develop a fault, and it's no more than 1 year since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. please return the items to us

About Cancelling:

We can cancel the order for you if you contact us in time after your purchase.
1, Contacting us within 24 hours after you finish the payment, you are charged freely.
2, Contacting us after 24 hours, 3% of the order total will be charged as transaction and handling fee.
3, Orders can't be canceled once the parcel is dispatched or the hair extensions are being customized.


Please email below details to your sales manager's email address or after you send the fault items:


1, Tracking number
2, Product list
3, Fault details for each item
4, Order number for each item